How SERVPRO® Handles Fire Damage and Contents Cleaning

10/2/2024 (Permalink)

When a fire strikes, the damage goes beyond what meets the eye. Along with structural damage, personal belongings often suffer from smoke, soot, and water exposure. At SERVPRO®, we understand how overwhelming this can be, which is why we’re here to guide you through the recovery process every step of the way.

Specialized Fire Damage Restoration

Our experienced team is trained to handle every aspect of fire damage, from smoke and soot removal to odor neutralization and structural repairs. We use industry-leading equipment and techniques to restore your home or business to its pre-fire condition.

Contents Cleaning in Our Fire Warehouse

What sets us apart? SERVPRO has its very own fire warehouse dedicated to contents cleaning. Your belongings are carefully packed, transported, and stored in our secure facility. Using specialized cleaning methods, we restore items that may otherwise seem beyond repair—whether it’s furniture, clothing, electronics, or cherished keepsakes.

Let SERVPRO help you recover faster, with the care and expertise you can trust.

Celebrating a Decade of Excellence

8/8/2024 (Permalink)

Ken Parker and Ron Pack awarding the recipients of the 5 and 10 year awards

Last week, on August 2nd, we marked the 10-year anniversary under the dynamic ownership of Ken Parker and Ron Pack. What began as the purchase of a single franchise has blossomed into a remarkable journey of growth and success. With fearless leadership and steady commitment, we've expanded to 13 franchises and welcomed three more managing partners across Ohio.

Over the past decade, our dedicated team of 200 professionals has tackled nearly 20,000 jobs! While Ohio is our home base, our commitment to helping communities extends far beyond state lines. We've brought our expertise and support to 13 states, including Texas, Vermont, North Carolina, Florida, and Oklahoma, offering our services wherever they are needed most.

Among the 2,250 franchises across North America, our SERVPRO® team has consistently ranked in the top 100 for nine consecutive years and achieved a coveted spot in the top 10 for three years. This recognition is a tribute to our hard work, dedication, and exceptional service.

Here's to 10 incredible years of making a difference and many more to come! Thank you to everyone who has been part of this journey with us. We couldn't have done it without your support and trust.

A Guide to Navigating the Insurance Process

8/6/2024 (Permalink)

Experiencing property damage, whether due to water, fire, or storm, can be incredibly stressful. Navigating the insurance claims process can add another layer of complexity to an already challenging situation. At SERVPRO®, we understand the intricacies of the insurance claims process and are here to help guide you every step of the way. This guide will educate you on the claims process, highlight common pitfalls, and offer tips on how to document damage effectively.

The Insurance Claims Process

The insurance claims process for property damage typically involves the following steps:

1. Immediate Action: As soon as you discover damage, take immediate action to prevent further harm. This may include turning off water sources, boarding up windows, or covering damaged roofs.
2. Contact Your Insurance Company: Notify your insurance company as soon as possible. Provide them with details about the damage and inquire about the next steps in the claims process.
3. Document the Damage: Before making any repairs, thoroughly document the damage by taking photographs and videos. Keep a detailed inventory of damaged items, including their value and purchase date.
4. Temporary Repairs: Make temporary repairs to prevent further damage, such as covering leaks or securing broken windows. Keep receipts for any materials or services you purchase, as these may be reimbursable.
5. Meet with the Adjuster: Your insurance company will assign an adjuster to assess the damage and determine the payout amount. Be present during the inspection to ensure all damage is noted and addressed.
6. Submit Your Claim: Submit all necessary documentation, including photos, videos, receipts, and repair estimates, to your insurance company. Ensure all paperwork is complete and accurate to avoid delays.
7. Review the Settlement Offer: Once your claim is processed, the insurance company will provide a settlement offer. Review it carefully and negotiate if necessary to ensure it covers all repair and replacement costs.
8. Repair and Restoration: After settling the claim, proceed with the repair and restoration process. Choose a reputable restoration company, like SERVPRO, to ensure high-quality work.

Tips for Documenting Damage and Working with Adjusters

Proper documentation and effective communication with insurance adjusters can significantly impact the success of your claim:

• Photograph Everything: Take clear, detailed photos of all damaged areas and items from multiple angles. Capture the overall damage and close-up shots of specific issues.
• Create a Damage Inventory: List all damaged items, including their make, model, age, and estimated value. This inventory will be essential for your claim.
• Keep Records of Communication: Document all interactions with your insurance company, including phone calls, emails, and letters. Note dates, times, and key points discussed.
• Be Honest and Thorough: Provide accurate information about the damage and the events leading to it. Honesty and transparency will facilitate a smoother claims process.
• Accompany the Adjuster: Walk through your property with the adjuster to ensure all damage is noted. Point out hidden or less obvious issues that may require attention.

How SERVPRO Assists Clients with Insurance Claims

At SERVPRO, we understand that dealing with property damage is stressful enough without the added burden of navigating insurance claims. Our team is here to help you through every step of the process, ensuring a smooth and successful restoration experience.

Our Support Includes:

• Claims Assistance: We work closely with your insurance company, providing them with detailed reports and documentation to support your claim. Our goal is to streamline the process and secure a fair settlement.
• Expert Assessment: Our trained professionals conduct a comprehensive assessment of the damage, ensuring no detail is overlooked. This thorough evaluation helps us develop an accurate repair plan and cost estimate.
• Efficient Restoration: Once your claim is approved, our experienced team gets to work quickly, restoring your property to its pre-damage condition. We use advanced equipment and proven techniques to deliver high-quality results.
• Customer Advocacy: We advocate for our clients throughout the claims process, ensuring their needs are met and their concerns are addressed. Our team is always available to answer questions and provide guidance.

Understanding the insurance claims process for property damage is essential for a successful recovery. By documenting damage thoroughly, avoiding common pitfalls, and working with trusted partners like SERVPRO, you can navigate the process with confidence. Our commitment to excellence and customer satisfaction means you can trust us to restore your home and peace of mind. If you’re facing property damage, contact SERVPRO today for expert assistance and support.

SERVPRO's Vermont Voyage: Restoring Hope Amid the Floods

9/27/2023 (Permalink)

On July 10^th, 2023, catastrophic rain hit the State of Vermont causing flooding throughout.

Over the first 48 hours of rainfall, it was reported that up to 9 inches of rain fell in areas with no end in sight. Torrential rains, swollen rivers, and overflowing reservoirs converged, unleashing a deluge that tested the resilience of its residents. Towns were submerged, homes marooned, and roadways rendered impassable.

As the waters eventually receded, Vermont embarked on a journey of recovery, with organizations like SERVPRO at the forefront, aiding in the restoration of homes and communities.

4,000 homes and 800 businesses reported water damage - some being the notable State Capital buildings in Montpelier.

On July 13^th, 2023, the SERVPRO Disaster Recovery team out of Columbus, Ohio headed towards the record-breaking devastation. With three semi-Tractor trailers packed with over 1200 Air Movers followed by 75 highly trained team members traveled 700 miles northeast to support with the States Cleaning efforts.

Our SERVPRO team was able to aid in 13 critical buildings by offering expert water extraction, thorough cleaning, and extensive restoration services.

The 13 buildings spanned from multi story to 150-year historic staples in the community.  

Throughout the next 9 weeks our crew’s dedication to restore Montpelier was unwavering. With each restored building, we helped rebuild dreams and history, embodying our mission to not merely clean up after disasters but to restore the heart of a district.

In each waterlogged room and beneath the layers of mud, we discovered the enduring spirit of a state determined to rebuild and restore the rich history of the state.

The community hadn’t seen these record rain falls since 2011 during Tropical Storm Irene. As the nation’s leader in water mitigation, we were there to assist and strengthen the area.

We are honored to be the trusted restoration partners to help mitigate the water damage, restore the history of Vermont, and revitalize the city of Montpelier. In time of the crisis, we hope our dedication shone through and the people of Vermont know they can always count on SERVPRO to help embark on the path to recovery.

Clearing The Air

8/1/2023 (Permalink)

Smoke odor can be one of the most persistent and unpleasant reminders of a fire incident or other smoking-related activities. Lingering smoke odors can permeate walls, furniture, carpets, and even personal belongings, making it challenging to feel comfortable and at ease in your home or business.

1. Air Out the Area: The first step in smoke odor elimination is to ventilate the affected area thoroughly. Open windows and doors to allow fresh air to circulate and carry away the smoke particles. Use fans to speed up the process and ensure proper ventilation.
2. Clean Surfaces and Belongings: Smoke particles can settle on various surfaces and belongings, leaving behind odorous residues. Clean walls, ceilings, floors, and furniture using a mixture of water and vinegar or a mild detergent. Consider using a HEPA filter vacuum cleaner to capture and remove smoke particles from carpets and upholstery.
3. Baking Soda: Baking soda is a natural deodorizer and can help absorb and neutralize smoke odors. Sprinkle baking soda on carpets, furniture, and other affected areas, let it sit for a few hours, and then vacuum thoroughly.
4. Charcoal or Coffee Grounds: Charcoal and coffee grounds are also excellent natural odor absorbers. Place bowls of activated charcoal or coffee grounds in the affected area and let them absorb the smoke odors over time.
5. Vinegar Solution: A vinegar solution can be effective in neutralizing smoke odors. Mix equal parts of water and white vinegar in a spray bottle and mist the affected areas. The vinegar smell will dissipate, taking the smoke odor with it.
6. Professional Smoke Odor Removal Services: For severe or stubborn smoke odors, it's best to seek professional smoke odor removal services like SERVPRO. Trained technicians use specialized equipment and techniques to target and eliminate smoke odors effectively.
7. Repainting: In some cases, smoke odors may have penetrated into the paint on walls and ceilings. Repainting the affected areas with odor-sealing primers and fresh paint can help seal in the odors.
8. Prevention: The best way to eliminate smoke odors is to prevent them in the first place. Ensure that smoking is limited to designated areas away from living or working spaces, and consider investing in air purifiers or air filtration systems to maintain clean and fresh indoor air.

Is Your Columbus Commercial Building Ready For Winter?

8/1/2023 (Permalink)

As the colder months approach around Ohio, commercial property owners and managers should prepare for the challenges that winter brings. Proper winterization is essential for maintaining a safe, efficient, and functional property during the frosty season.

1. Conduct a Winter Maintenance Check:

Before the winter weather sets in, schedule a thorough inspection of the property. Check the roof for leaks, the gutters for blockages, and the windows and doors for proper sealing. Addressing any maintenance issues early can prevent costly damage and energy inefficiencies during the winter.

2. HVAC System Maintenance:

A well-maintained HVAC system is crucial for keeping the property warm and comfortable during winter. Have a technician inspect and clean the heating system, change air filters, and ensure that all components are functioning optimally.

3. Protect Pipes from Freezing:

Frozen pipes can lead to significant water damage and expensive repairs. Insulate exposed pipes and consider installing heating cables in areas prone to freezing. Encourage tenants to keep the property heated, even during periods of vacancy, to prevent pipe-related disasters.

4. Snow and Ice Removal Plan:

Create a comprehensive snow and ice removal plan in collaboration with a reputable snow removal contractor. This plan should include designated snow removal areas, priorities for clearing different parts of the property, and an emergency response plan for severe weather events.

5. Stock Up on Winter Supplies:

Ensure an ample supply of winter essentials, such as salt, sand, snow shovels, and ice melt. These supplies are essential for maintaining safe walkways and parking lots, reducing slip and fall risks for tenants and visitors.

6. Landscape and Tree Maintenance:

Trim tree branches that could potentially break under the weight of snow and ice, posing a hazard to the property and its occupants. Additionally, remove any dead or weak trees that could fall during winter storms.

7. Check Exterior Lighting:

With shorter daylight hours in winter, proper exterior lighting is crucial for ensuring safety and security on the property. Inspect and replace any burnt-out bulbs or damaged fixtures to maintain a well-lit environment.

8. Communicate with Tenants:

Open lines of communication with tenants and inform them of your winter preparation plans. Encourage them to report any maintenance issues promptly and provide them with guidance on winter safety measures.

9. Plan for Power Outages:

Prepare for potential power outages by having a contingency plan in place. Consider investing in backup generators to keep essential systems, such as emergency lighting and security, operational during power disruptions.

10. Review Insurance Coverage:

Review your property insurance coverage to ensure it adequately protects against winter-related risks, such as snow damage, burst pipes, and slip and fall incidents. Make any necessary adjustments to your policy to avoid potential financial losses.

Winterizing commercial properties is a proactive approach to safeguarding investments, maintaining tenant satisfaction, and ensuring smooth operations during the colder months. By conducting proper maintenance checks, preparing for snow and ice removal, and focusing on tenant safety, commercial property owners and managers can navigate winter with confidence. Remember, early preparation and attention to detail are key to a successful and hassle-free winter season for your commercial property.

Outdoor Fire Pit Safety

7/21/2023 (Permalink)

These cooler evenings seem to be starting sooner and lasting longer here in the Columbus area. While they provide a cozy and inviting setting, they can also be dangerous. As with any open flame, safety should always be the top priority. Let’s explore essential tips and precautions to ensure you can enjoy your outdoor fire pit safely.

• Location and Placement: Choosing the right location for your fire pit is crucial. Ensure it's placed on a non-flammable surface and keep it at a safe distance from any flammable materials. Clear an area around the fire pit to prevent accidental sparks from igniting nearby objects.
• Keep a Fire Extinguisher and Water Source Nearby: Always have a fire extinguisher and a bucket of water or a hose nearby. These tools can be essential in quickly extinguishing small flames or sparks that may escape the fire pit. You can pick up a fire extinguisher from Home Depot, Kroger’s, Meijer or other local grocery stores near you.
• Mind the Wind: Be mindful of wind direction when using the fire pit. Wind can blow sparks and embers, potentially causing fires elsewhere in your yard. It is vital in the Downtown areas including Grandview, Franklinton, and German Village that there is No burning when an air pollution alert, warning, or emergency is in effect. Its also important for areas like Blacklick, Pickerington, or other rural areas that the smoke doesn’t obscure visibility on roadways.
• Properly Extinguish the Fire: Before leaving the fire pit unattended or going to bed, ensure the fire is entirely extinguished. Use water or sand to douse the flames and stir the ashes to cool them down.
• Be Mindful of Fire Regulations: Check with your local authorities for any specific fire regulations or bans in your area. During dry seasons or high-risk fire periods, there may be restrictions on open fires. Some local regulations in Bexley include keeping the fire pit at least 15 feet from a structure. In other areas like Westerville, Worthington, and Dublin it’s a law to keep fires more than 1,000 feet from neighbors.

An outdoor fire pit can be a source of warmth, comfort, and joy for your home. By following these safety tips and using common sense, you can enjoy your fire pit with peace of mind. Remember, safety should always be the priority.

Breathing Easy

7/21/2023 (Permalink)

When it comes to maintaining a healthy and comfortable living environment, we often focus on visible areas of our homes. However, one essential aspect that frequently is overlooked is the air ducts. These passages play a critical role in regulating airflow throughout our homes. Let’s dive deep to explore the significance of cleaning ducts.

• Improved Indoor Air Quality: While Columbus has been under advisory for the Air Quality, we can take precautions by improving our own air quality inside our home. The quality of the air we breathe indoors can significantly impact our health. Over time, dust, pollen, pet dander, mold spores, and other contaminants can collect within the ductwork. When the HVAC system operates, these pollutants can be circulated throughout the home, leading to respiratory issues & allergies.
• Enhanced HVAC System Efficiency: Dust and debris accumulated in ducts can restrict airflow, causing your heating and cooling system to work harder to maintain the desired temperature. In these hot Ohio summers, that is the last thing we need. A clogged system may lead to increased energy consumption and higher utility bills. Cleaning the ducts ensures optimal airflow, allowing your HVAC system to operate efficiently and save you money in the long run.
• Prolonged HVAC System Lifespan: A well-maintained HVAC system is more likely to have an extended lifespan. Removing dust and debris from the ducts reduces strain on the system's components, preventing premature wear and tear and costly repairs. A prolonged system can save you money in the long run.
• Fire Safety: The dirt and dust trapped in the ducts can ignite quickly when ignited. Think of blocked ducts as a hallway for flames as they burn immediately.

While cleaning air ducts may not be at the top of your home maintenance list, it can improve indoor air quality and system efficiency to reduce allergens and prevent mold growth. regular duct cleaning offers a range of benefits that positively impact both your health, home safety and the longevity of your HVAC system. Consider scheduling professional duct cleaning services periodically to breathe easier and enjoy a cleaner, healthier home.

Always Be Looking For Water Damage On Your Property

12/7/2022 (Permalink)

Water rings and stains on your ceilings and walls are signs of water damage!

Water damage can be very detrimental to your home or business! Most people don’t know that the longer you wait after having water damage the more damage you are actually causing to your home or business. When you have water damage the best thing to do is shut off the water source that is causing the damage. If the damage is coming from something you are unable to cut off, you may need to contact a plumber in your area. Once this is completed then you want to call the professional experts here at SERVPRO® of South Columbus to come out immediately and assess the problem. It doesn’t matter the size of the damage we will be able to help get it under control. Water damage can be difficult to spot but here are some signs you can look for in your home and business:

• Water rings on your ceiling or walls
• Soft or sagging on your ceiling or walls
• Wet or soggy carpets
• Warping in your wood flooring

The best thing to do is call an expert right away before the problem gets worse. Our highly trained technicians are waiting for your call. We have our specialized equipment ready to use to get your disaster mitigated as soon as possible. Don’t wait until the problem gets worse, call our highly trained team at SERVPRO® of South Columbus today!

The Aftermath Of A Commercial Fire

8/18/2022 (Permalink)

Once the fire department has doused all of the flames, be sure to call SERVPRO, the fire remediation experts.

When a fire strikes on your commercial property, it's quite likely that you feel yourself start to panic. This immediate reaction makes sense given all of the economic turmoil and property destruction that a fire can cause. However, knowing which steps to take in the face of a southern Columbus commercial fire can help prevent you from becoming anxious, losing money, and undergoing extensive property damages. To handle a commercial fire successfully, follow the tips below:

1. Contact A Fire Remediation Expert.
Once the fire department has put out all of the flames, be sure to call a fire remediation expert. This individual will be able to equip you with a thorough assessment indicating the extent of the damages. Don't ever attempt to handle any of the cleanups, drying, or restoration processes on your own. Doing so could put you in peril of injury and illness.

2. Assemble Your Records.
In addition to contacting a fire remediation expert, make sure that you assemble your business' essential records. You'll want to have this information with you when you start working with your insurance company. To guarantee that you can have all of your files ready in a safe place, make a point to buy a fireproof safe where they can be stored.

3. Call The Insurance Company Immediately.
Be sure that you call your insurance company once the fire is put out. This step is important because your insurance agent will work with you to file a claim and determine how much coverage you'll attain for the commercial damages.

4. Get Permission To Re-enter The Building.
Always ask the fire department or another local authority whether you can re-enter your building. In some cases, a fire can weaken the structural integrity of the commercial property and make it subject to collapse. This is why you need to assure that re-entry is safe for you and your tenants.

If you experience a fire at your commercial property, call our experts at SERVPRO of South Columbus today at (614) 863-1392!